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WFM Training for
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0:15
etsy.com
Call Center Workforce Management Excel Template: WFM, AHT, Scheduling (EXCEL) - Etsy
Excel-based Call Center Workforce Management (WFM) solution. Input AHT AHTC, Forecast of Track tickets, calls, and site visits and Resource availability. The system will summarise Resource Requirements against Resource Availability.Key Features:Task Management: Track tickets, calls, and site visits .Agent Scheduling: Optimize your team's hours ...
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