Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

Friday’s “First Call” finds a former Pittsburgh Steeler willing to back up Ben Roethlisberger. An ex-Steelers coach is trying to find a new job with a promotion in Las Vegas. Pitt basketball is ...

Six former players on the women's basketball team at the University of Pittsburgh have sued coach Tory Verdi and the school over what they call abusive coaching methods and say their efforts to seek ...

MICHIGAN CENTER – Trailing for much of the game, the Michigan Center girls basketball team on Wednesday surged ahead late in the third quarter and early in the fourth and pulled out a 58-52 win over ...

In 2023, the Reynolds School of Journalism introduced the Journalism Writing Center, offering one-on-one writing tutoring sessions to students with a team of writing coaches. The coaches, each backed ...

INDIANAPOLIS (WISH) — A South Bend career coaching center received the largest of 21 grants to help students to access resources for navigating their post-graduation career options, the Indiana ...

Brian Flores and Mike McCarthy are among the candidates in consideration for the Pittsburgh Steelers coaching position that became available after Mike Tomlin's decision to step down after 19 seasons.

Monday’s “First Call” has some updates on the Pittsburgh Steelers’ coaching situation. New England has tied a noteworthy Steelers’ historical mark. And we lay out the Penguins’ western road trip, ...

“We go by what the officials call” is what Bills coach Sean McDermott said Dec. 15 — a day after Buffalo defeated the New England Patriots in a game that featured a controversial defensive pass ...

North Star High School in Somerset County is now seeking a new head football coach after current players asked for the dismissal of veteran Bob Landis. According to a report by NBC affiliate WJAC, a ...

Add Yahoo as a preferred source to see more of our stories on Google. Parents brought their pitchforks to the first meeting of the Wise County School Board to include public comment since high school ...

A new era of Pittsburgh Steelers football will begin in 2026. The Athletic’s Dianna Russini reported Tuesday head coach Mike Tomlin told the team he is stepping down from his position in the ...