G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

Winners of the 2026 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced ...

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

The Ministry of Municipality’s Customer Service and Unified Call Center Department delivered a total of 984,787 services in 2025.

This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...