To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? While a customer will never see this question, they ...

Everybody knows that people fear public speaking even more than they fear dying. Right? Well, like many such “facts,” this idea is actually the result of a flawed survey question. In 1973, a poll ...

A behind-the-scenes blog about research methods at Pew Research Center. For our latest findings, visit pewresearch.org. Pew Research Center sometimes employs cognitive interviewing to help improve ...

Data from mixed-mode questions are hard, if not impossible, to interpret accurately. The first part of this article will give an example of a mixed-mode question and an analysis of how to interpret ...

This short course introduces statistical survey methods necessary to acquire information from people and analyze the collected information in an objective way which would minimizes bias and errors in ...

Are you planning on running a survey as part of a research study or your thesis work? Do you have a consent form that you need to incorporate and have participants agree to before proceeding? Do you ...

The workshop is intended for government officials who would benefit from the knowledge of the concepts, principles, and methods used design to business surveys which are subsequently used to compile ...

In this chapter, the panel considers issues of design and development of key methodological aspects of the Agricultural Resources Management Survey (ARMS), focusing on the sample frame for ARMS, the ...