Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
CMSWire

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...
Nasdaq

Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...
Bloomberg L.P.

Google Rolls Out Faster Gemini AI Model to Power Agents

Google debuted a new version of its flagship artificial intelligence model that it said is twice as fast as its previous version and will power virtual agents that assist users. The new model, Gemini ...