Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams Genesys®, a global cloud leader ...

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...

Customer service and contact center solutions provider Genesys is acquiring Utopy, a provider of workforce optimization solutions, including speech and text analytics and voice of the customer ...

SAN FRANCISCO and BIRMINGHAM, United Kingdom, Feb. 27, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed ...

Graphic Solutions Group (GSG), a provider of screen, digital, and sign equipment and supplies, has 10 branch locations across the country and has a combination of inside sales reps working remotely ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower ...