Traditional call centers are undergoing a major overhaul. If customers expect 24/7 support, it’s a big demand. So, it is a little surprise that companies are turning to artificial intelligence to meet ...

U.S. Sen Ted Cruz called Thursday for the federal government to take a "light touch" in regulating tech companies as they develop artificial intelligence. Speaking at a hearing attended by Open AI ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...