Anger and aggression are pervasive among humans. That's no surprise, since anger is an ancient response that is built into the brain. Getting angry can even be a cocktail of brain and body hormones, ...
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Anger is a smokescreen: Deciphering the high-energy emotions that drive our stakeholders
One unforgettable experience can define your brand → Let me show you how to design customer journeys that turn complaints into loyalty and loyalty into growth. | Building CX impact in public. Follow ...
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