A few weeks ago, we wrote about a Hertz customer in Atlanta who rented their vehicle from a location that used an AI-powered scanner for inspections. Their story of being charged $440 for a small ...

Car rental giant Hertz is facing some blowback as customers report that its “AI-powered” vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer ...

Car rental company Hertz has begun using artificial intelligence scanners to inspect vehicles upon return for damage, and in the case of at least one renter, the technology may have gone too far. One ...

Hertz is facing mounting scrutiny over a new AI-powered camera system that was supposed to improve how vehicle damage is assessed, but has instead sparked widespread customer frustration and confusion ...

The attention on digital vehicle rental scanners using artificial intelligence may have started with Hertz, but it’s not the only player in the business that has introduced the technology—and it ...

The Hertz rental car company, along with its Dollar and Thrifty affiliates, are rolling out AI-powered vehicle inspection scanners that scan your rental car as it exits or enters the rental lot for ...

The Hertz rental car company, along with its Dollar and Thrifty affiliates, are rolling out AI-powered vehicle inspection scanners that scan your rental car as it exits or enters the rental lot for ...

A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even ...